Returns & Exchanges
Due to the nature of our premium spirits, we can only accept returns on unopened, sealed bottles within 14 days of delivery. We strive for excellence, so if your order arrives damaged or incorrect, our dedicated support team is ready to assist with a replacement.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization number.
Secure Packaging
Ensure the Au Vodka bottles are in their original gold packaging and placed securely inside a shipping box to prevent breakage during transit.
Dispatch Parcel
Affix the provided return label to your package and drop it off at your nearest authorized courier location, keeping your proof of postage.
Quality Inspection & Refund
Once our warehouse team verifies the seal is intact, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing