Frequently Asked Questions
Everything you need to know about the gold standard of vodka.
What makes Au Vodka different from other premium spirits?
Au Vodka combines British heritage with luxury ingredients. Our vodka is five-times distilled and filtered through gold to ensure an exceptionally smooth taste and a vibrant, high-quality finish.
How long does shipping take for my order?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express orders are usually delivered within 1-2 business days across the UK.
What is your return policy for damaged items?
If your bottle arrives damaged or defective, please contact our support team within 14 days of receipt with photographic evidence. We will arrange for a replacement or a full refund immediately.
Are Au Vodka products vegan and gluten-free?
Yes, our original vodka and our range of flavored spirits are crafted to be both gluten-free and vegan-friendly, ensuring a premium experience for all our customers.
Can I track my delivery once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your parcel's progress in real-time.
Do you require age verification upon delivery?
Yes, as we sell alcoholic beverages, someone over the age of 18 must be present to sign for the delivery. Our couriers operate a 'Challenge 25' policy and may request valid photo ID.